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ISO 9001:2015 – Quality Management System

ISO 9001 is a standard that sets out the requirements for a quality management system. It helps businesses and organizations to be more efficient and improve customer satisfaction. A new version of the standard, ISO 9001:2015, has just been launched, replacing the previous version (ISO 9001:2008).

Key changes in the new standard:

  • More compatible with services and non-manufacturing users
  • Clearer understanding of the organization’s context is required “one size doesn’t fit all”.
  • Understanding the needs of the interested parties.
  • Process approach strengthened/more explicit
  • Concept of preventive action now addressed throughout the standard by risk identification and mitigation
  • The term documented information replaces the terms document and record
  • Control of externally provided products and services replaces purchasing/outsourcing
  • Increased emphasis on seeking opportunities for improvement
  • What are the benefits of ISO 9001:2015 standard?

    The new version of the standard brings the user a number of benefits. For example, ISO 9001:2015:

  • Puts greater emphasis on leadership engagement
  • Helps address organizational risks and opportunities in a structured manner
  • Uses simplified language and a common structure and terms, which are particularly helpful to organizations using multiple management systems, such as those for the environment, health & safety, or business continuity
  • Addresses supply chain management more effectively
  • Is more user-friendly