Complaints are received by Quality Manager who can be contacted by sending the Fax/ E mail at the head Office and then you will get the acknowledgement from Quality Manager within 48 hour by telephone or by sending an interim reply or mail to the complainant.
Complaints are recorded in the complaint register by QM.

The same will be studied by QM/TC for the details of the problem and root causes will be identified.
This is then brought to the notice of CEO who will then initiate necessary actions to close the problem and feedback given to the complainant about the results.
The results are further put through the Corrective and preventive action routes for continual improvements after Clients Comments and detailed investigations.
Detailed Analysis of the complaints is presented to the management review meeting once in 6 months.
The summary of complaints if any is also reported to Impartiality committee.